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Shipping & Delivery

We'll do our darndest to get your order to you in the fastest and most cost effective manner possible - there's nothing worse than playing the waiting game, right?! We use CourierPost to ship all standard orders and Toll New Zealand for those extra bulky items. The delivery timeframe for each product is displayed within the individual product description. Please note this varies from product to product.

So how much will you pay for shipping?

Trackpack $4.99   Small Box $6.99

If a product's petite and fits in a courier trackpack bag you pay $4.99.

 

If a product's slightly plumper and fits in a small box you pay $6.99. By a small box, we mean a box you can carry with ease, using only one arm if you're game!

Large Box $11.99   Multiple purchase discount 50% OFF

If a product's fairly sizable and fits in a large box you pay $11.99. By a Large box, we mean a box that will only just scrape through a doorway without bashing your knuckles - ouch!

 

Shop up a storm and save! Purchase more than one item in any single order and pay the highest individual freight charge for the first item, but enjoy a 50% discount on the subsequent freight rates for each item thereafter. Excludes bulky items and special sales promotions.

Premium product care $3.99

If a product's valued at over $200 you pay an additional $3.99 (per premium product) on top of the product's allocated freight charge and receive first-class, premium product care. Your product won't quite be hand-delivered on a silver platter, however it will be delivered via a secure signature required courier service and treated with extra tender loving care! Excludes bulky items.

If a product's too big for the above freight options you pay a bulky freight rate. Our bulky freight rate varies from product to product, however the price is clearly marked on the descriptions page of each applicable product.

All bulky products are shipped separately via Toll, a specialist freight and logistics provider. Multiple purchase discounts don't apply to bulky items.

Special conditions - flat rate

From time to time we offer special sales promotions (like our grocery grab) which offer 'all you can eat' flat rate shipping. For these specially marked promotions you can jam-pack as many items as you like into your shopping basket and only pay the one off flat rate shipping charge - SCORE! The flat rate shipping charge varies from promotion to promotion, however it's clearly marked on each individual promotion. As you are only charged once, our multiple purchase discount doesn't apply to these special promotions.

* Freight will be calculated on your order as you proceed through the checkout and enter your shipping details.

Please Note: additional freight may be charged by Air Chathams for delivery to the Chatham Islands.